Privacy Policy

InsurAI Pty Ltd ("InsurAI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use JordanAI, our AI-powered insurance assistant, and related services including PolicyAI.

By using JordanAI, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

JordanAI is an AI-powered chatbot owned and operated by InsurAI Pty Ltd. JordanAI is designed to:

• Collect information required to assist with insurance quotations
• Answer insurance policy-related questions using PolicyAI
• Forward relevant information to licensed insurance brokers upon request

JordanAI does not issue insurance policies or provide personal financial advice.

2. Information We Collect

We may collect the following types of information when you interact with JordanAI:

a) Information You Provide

This includes information you voluntarily enter into the chatbot, such as:

• Name
• Contact details (email, phone number)
• Business or personal details relevant to an insurance quote
• Insurance-related information (e.g. asset details, claims history)
• Questions about insurance policies

b) Automatically Collected Information

When you use JordanAI, we may automatically collect:

• Date and time of interactions
• Chat transcripts
• Device and browser information
• IP address (used for security and fraud prevention)

3. How We Use Your Information

We use your information to:

• Assist with preparing insurance quotes
• Respond to insurance policy questions via PolicyAI
• Share relevant details with nominated insurance brokers
• Improve the accuracy, performance, and reliability of JordanAI and PolicyAI
• Monitor system performance, security, and misuse
• Meet legal and regulatory obligations

4. AI & Third-Party Processing

a) Use of AI Technology

JordanAI uses Claude Sonnet, an AI language model provided by Anthropic, to generate responses and assist with data processing.

• InsurAI pays for and controls the AI service
• Anthropic does not have an independent relationship with end users
• Your data is processed only to provide JordanAI functionality

b) Data Sent to AI Providers

Information entered into JordanAI may be processed by our AI provider solely to:

• Generate responses
• Extract relevant insurance information
• Answer policy-related questions

We do not allow AI providers to use your data for advertising or unrelated purposes.

5. Sharing Information with Brokers

If you request a quote or assistance:

• Relevant information you provide may be shared with licensed insurance brokers
• Brokers use this information to prepare quotes or provide insurance services
• Brokers are responsible for their own privacy and compliance obligations

We do not sell your personal information.

6. Data Storage & Security

We take reasonable steps to protect your information, including:

• Secure cloud infrastructure
• Access controls and authentication
• Encryption where appropriate
• Monitoring for unauthorised access

While we take strong precautions, no system is 100% secure. You use JordanAI at your own risk.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal, regulatory, and operational requirements
• Resolve disputes and enforce agreements

Chat logs may be retained for system improvement and compliance purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent where applicable

Requests can be made by contacting us using the details below.

9. Cookies & Tracking

JordanAI may use cookies or similar technologies to:

• Maintain sessions
• Improve performance
• Analyse usage trends

You can control cookies through your browser settings.

10. Children's Privacy

JordanAI is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Continued use of JordanAI after changes means you accept the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact: